The Benazir Income Support Programme (BISP) has been a lifeline for millions of low-income families in Pakistan. The current payment amount of Rs. 13,500 under the BISP Kafaalat Program is meant to help families cover basic needs like food, education, and healthcare.
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However, many beneficiaries have recently reported deductions in their payments, causing concern, confusion, and financial stress. This article will guide you through everything you need to know about the issue and how to resolve it step-by-step. You’ll also learn how to check the latest updates and ensure you receive your full payment without illegal cuts.
Why Are Deductions Happening?
In 2025, many women have complained about receiving less than Rs. 13,500. Below are the most common reasons:
- Unjust or illegal deductions by agents or middlemen.
- Being marked ineligible even when eligible (poverty score under 34%).
- Thumbprint mismatches or biometric verification failures.
- Bribes or “service fees” demanded by local representatives.
- Incorrect or outdated personal information in BISP records.
These issues are not just inconvenient—they are unfair and illegal.
Who Can File a Complaint?
If you’re a registered BISP beneficiary and facing any of these problems, you have the right to file a complaint:
- You received less than Rs. 13,500 without any explanation.
- You were asked to pay money to an agent for your payment.
- Your payment status shows “ineligible” even though your poverty score is valid.
- Your thumbprint is not being accepted, stopping you from receiving funds.
- You suspect fraud or corruption in your payment process.
Filing a complaint is completely free of cost.
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How to File a Complaint – Step-by-Step Guide
Call BISP Helpline
- Dial 0800-26477 from any phone.
- Keep your CNIC number ready.
- A BISP agent will register your complaint and guide you.
Submit Complaint Online
- Go to the official website: https://bisp.gov.pk
- Look for the Complaint Form section.
- Fill in your CNIC and describe your issue in detail.
- Submit the form and note your reference number.
Visit the Nearest BISP Office
- Take your original CNIC and any proof of payment (SMS or slips).
- Request a complaint form at the counter.
- Fill it out with all required details and submit it to the staff.
Use BISP Mobile App
- If available in your region, download the official BISP app.
- Log in using your CNIC.
- Submit your complaint through the app.
What Happens After You File a Complaint?
Once your complaint is filed:
- Verification: BISP checks your records and complaint details.
- Investigation: If deduction or fraud is suspected, a formal inquiry is opened.
- Action: Disciplinary action is taken against corrupt agents or staff.
- Refund: If your claim is valid, the deducted amount is refunded to you.
- Updates: You’ll receive SMS alerts or calls about your complaint status.
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How to Check Your BISP Payment Status at Home
Checking your payment status is easy:
- Send your CNIC number to 8171 via SMS.
- Or visit https://bisp.gov.pk and enter your details.
- This will show your eligibility and whether your payment is ready.
Tips to Avoid BISP Payment Issues
- Never give money to anyone for payment processing.
- Save all SMS notifications and payment slips as proof.
- Always update your contact and address details if they change.
- Immediately report any suspicious demands or threats.
- Only follow information from official BISP sources—don’t trust rumors.
Still Not Receiving Full Payment?
If your issue remains unresolved:
- Double-check your eligibility using the BISP portal or helpline.
- Visit your nearest BISP office with your documents and explain your case.
- Request a manual review or re-verification of your biometric and poverty data.
- Follow up using your complaint reference number.
Latest BISP Updates – 2025
BISP has taken the following steps recently to help beneficiaries:
- Launched strict monitoring to stop agent corruption.
- Set up faster complaint resolution units in major districts.
- Improved biometric systems to reduce verification failures.
- Announced a new complaint tracking system via SMS and online.
- Ensured all payments are made digitally or directly to beneficiaries.
Stay updated through official BISP announcements and the 8171 service.
You can also read: 8171 Portal Re-Application Check Full Details Here
Conclusion
The BISP Rs. 13,500 payment is your right, not a favor. If you’re not getting your full amount, take action today. Use the complaint system, check your eligibility, and follow the proper steps.
Remember, you do not have to pay anyone to get your money. BISP is free, fair, and there to support you. Stay informed, stay safe, and make sure your voice is heard.