The Benazir Income Support Programme (BISP) is a financial lifeline for millions of deserving families across Pakistan. In 2025, BISP is providing an amount of Rs. 13,500 to eligible women under its welfare initiative. While this support is crucial, many beneficiaries have reported problems such as payment deductions, biometric issues, and fake messages.
You can also read: BISP June 2025 Payment Date Check With Easy Procedure
If you’re facing any issue while receiving your BISP amount, this guide will help you understand how to file a complaint and get your rightful payment—easily, quickly, and through official channels.
Why You Might Need to File a Complaint
Every year, thousands of women report facing hurdles during BISP disbursements. Here are the most common issues in 2025:
- Unauthorized deductions (Rs. 500 to Rs. 1000) by agents at JazzCash, HBL Konnect, or other retail outlets
- Receiving an SMS from 8171 but no money provided
- Biometric verification failures, especially among the elderly or sick
- Unfair ineligibility status despite having a low PMT score
- Fake messages or calls asking for fees from unofficial numbers
If you’ve experienced any of these problems, it’s your right to file a complaint and demand a full investigation and refund.
How to File a BISP Complaint – Step-by-Step Guide
1. Call the BISP Helpline
The fastest and easiest way to file a complaint is by calling the official BISP helpline:
- Dial: 0800-26477 (Toll-free)
- Timing: Monday to Saturday, 9 AM – 11 PM
When you call, a representative will ask you to provide your:
- CNIC number
- Full name
- Issue details (e.g. deduction amount, retailer location)
They will then register your complaint and give you a reference number to track your case.
2. Visit Your Nearest BISP Tehsil Office
If your problem is serious—like repeated biometric mismatches or wrong ineligibility—you should visit your nearest BISP Tehsil Office.
Bring the following documents with you:
- Original CNIC
- SMS from 8171
- Receipt or screenshot (if money was deducted)
- Benazir card (if applicable)
A BISP representative will guide you and register your complaint. You’ll receive a reference slip to track your case status.
3. Submit Your Complaint Online
If you have access to the internet, you can also file a complaint through the official BISP website:
- Visit: https://bisp.gov.pk
Steps to follow:
- Go to the Complaint Section.
- Enter your CNIC, mobile number, and personal information.
- Describe your issue clearly. Example:
“Agent deducted Rs. 500 after verifying my fingerprint at JazzCash shop.” - Upload any proof (photo, receipt, SMS).
- Click Submit and note your reference number.
This method is perfect for people who live in remote areas or prefer online solutions.
Required Documents Before Filing a Complaint
Make sure you have these items ready before registering your complaint:
- Original CNIC
- 8171 SMS showing payment confirmation
- Receipt or any proof of deduction (if available)
- Benazir card (if issued)
- Phone number linked to your BISP registration
Having these will help process your complaint faster.
What Happens After You File the Complaint?
After filing your complaint, BISP starts the verification and resolution process.
Here’s what to expect:
- Helpline cases: 3 to 7 working days
- Tehsil office complaints: 7 to 14 working days
- Online complaints: Usually resolved within 10 days
You may receive a follow-up call or message from BISP for further verification. Once confirmed, the deducted amount may be returned, and action may be taken against the responsible agent.
Tips to Avoid Payment Fraud and Deductions
To protect yourself from fraud and get your full payment, follow these simple tips:
- Only trust messages from 8171. Ignore other unknown numbers.
- Never pay any extra charges to agents or shopkeepers.
- Always ask for a receipt after receiving your payment.
- Don’t share your CNIC or fingerprints with unauthorized people.
- Immediately report any fake messages or unusual deductions.
Being alert and informed is your best defense.
What to Do If Fingerprints Don’t Match?
Biometric mismatches are common, especially for elderly or disabled beneficiaries.
If your fingerprints don’t match:
- Visit the BISP camp site or Tehsil office
- Show your original CNIC
- A BISP officer will help you verify your identity through alternate methods
This way, you can still get your payment without being rejected.
Real Complaints Shared by Beneficiaries
Here are a few examples of what others have experienced:
- “I received an 8171 SMS, but the agent said no money was available.”
- “They deducted Rs. 800 without giving a receipt.”
- “My biometric keeps failing, and I’m not getting my payment.”
- “I was marked ineligible after survey, even though I’m poor and jobless.”
- “Received a fake message asking for Rs. 200 registration fee.”
If anything like this happens to you, file a complaint immediately using the official methods.
Conclusion
The BISP 2025 payment of Rs. 13,500 is meant to support poor and deserving families—not to create stress or confusion. Unfortunately, due to dishonest agents, system errors, and biometric issues, many beneficiaries face unnecessary difficulties.
You can also read: BISP 2025 Removal Update: What Ineligible Women Should Do Next
But you are not helpless. By using the proper complaint channels—helpline, office visit, or online portal—you can protect your payment and hold others accountable.